5xy Privacy Policy

1. Introduction & Scope

5xy (hereinafter referred to as "we", "the platform", or "5xy") is an online betting and entertainment platform serving users across Bangladesh and other regions. This Privacy Policy explains how we collect, use, process, and store your personal information.

When you visit 5xy's website (www.5xy.bet), mobile application, or any other digital channel, you agree to the terms of this Privacy Policy. This policy forms an integral part of our Terms & Conditions.

If you are under 18, please do not use our platform. We do not knowingly collect any information from minors.

2. What Information We Collect

2.1 Information Provided at Registration

When you create an account with 5xy, we collect the following information:

• Full name and date of birth
• Valid Email Address
• Mobile Number (Bangladeshi numbers preferred)
• Country and City of Residence
• Identity document details for KYC (Know Your Customer) verification (National ID, Passport, or Driving Licence)
• Bank account or mobile banking details (for deposits and withdrawals)

2.2 Automatically Collected Information

While you use the platform, our system automatically records certain information:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Device ID and model
• Session duration & page view history
• Referral URL (the source from which you arrived)
• Cookies & Session Token Data

2.3 Financial Transaction Information

A record of every Deposit and Withdrawal transaction is stored in our system, including the amount, timestamp, method (bKash, Nagad, Rocket, etc.), and transaction ID.

2.4 Gaming & Betting Activity Information

Your betting history, winnings, list of games played, and session logs are all recorded. This information is used for responsible gaming monitoring and fraud prevention.

3. Purpose of Data Use

5xy uses the information it collects for the following purposes:

3.1 Account Management

Your information is essential for creating, verifying, and managing your account. Withdrawals above a certain limit are not possible until the KYC process is completed — this is entirely for your own security.

3.2 Service Improvement & Personalisation

By analysing your preferences and usage patterns, we tailor your experience to be more relevant — for example, showing you offers based on your favourite sports.

3.3 Financial Security & Fraud Prevention

Our security team operates around the clock to detect suspicious transactions, prevent money laundering (AML), and protect accounts from unauthorised access.

3.4 Customer Support

Your information is needed to resolve issues, review complaints, and respond to support tickets.

3.5 Fulfilling Legal Obligations

Certain data may be required to be retained and disclosed in accordance with licensing authority requirements or legal directives.

4. Cookie Policy

5xy uses several types of cookies — some are essential to the platform's core functionality, while others are optional.

4.1 Essential Cookies

These cookies are always active and are used to maintain login sessions, store security tokens, and save language preferences. Without them, the platform will not function correctly.

4.2 Analytics Cookies

We use analytics tools to monitor user behaviour and improve platform performance. You can disable these cookies at any time through your browser settings.

4.3 Marketing Cookies

Marketing cookies are used to show you relevant offers based on your interests. You can turn this off at any time from your account settings.

5. Data Sharing & Third Parties

5xy never sells your data. However, limited information may be shared with trusted third parties in the specific circumstances outlined below:

• Payment Processor: Minimum data necessary to process transactions
• KYC Verification Services: Approved service providers for identity verification
• Legal Authority: When required by a lawful order or investigation
• Anti-fraud services: Specialized fraud detection agencies

All third-party providers are required to comply with our privacy standards and may only use your data for the specified purpose.

6. Data Retention Periods

How long your data is retained depends on the type of data and applicable legal requirements:

6.1 Account Information

Core data is retained for the duration of your active account and for a minimum of 5 years after account closure — as required by law.

6.2 Financial Transactions

All financial records must be retained for a minimum of 7 years in accordance with international financial standards.

6.3 Marketing Information

If you opt out, marketing data will be deleted within 30 days of your request.

7. Your Rights

Under 5xy's Privacy Policy, you have the following rights:

• Right of Access: The right to know what information we hold about you
• Right to Rectification: Right to Correct Inaccurate or Incomplete Information
• Right to Erasure: The right to request deletion of your data under certain circumstances
• Right to Restrict Processing: Request that your data be used only for a specific, limited purpose
• Right to Data Portability: The right to receive your data in a structured, portable format
• Right to Object: Right to object to the use of your data for marketing or profiling purposes

8. Data Security Measures

8.1 Technical Security Measures

5xy employs industry-standard security technologies, including SSL/TLS encryption, two-factor authentication (2FA), firewall protection, and regular security audits.

8.2 Administrative Security

Only authorized personnel can access sensitive information. Every access attempt is logged and reviewed on a regular basis.

8.3 Response to Data Breaches

In the event of a data breach, we will notify the relevant authorities within 72 hours and, where necessary, inform any affected users as well.

9. Children's Privacy

5xy strictly does not provide services to anyone under the age of 18. If we become aware that data has been collected from a minor, we will immediately delete that data and close the associated account.

10. Notice of Policy Changes

5xy reserves the right to update this Privacy Policy at any time. In the event of any significant changes, we will:

• We will send a notification to your registered email address
• We will display a dedicated notice on the platform
• We will update the "Last Updated" date at the top of the page

Continued use of the platform after changes take effect will be considered your acceptance of the updated policy.

11. Contact Information

For any privacy-related questions or requests, please reach out to our dedicated privacy team:

Email: [email protected]

We aim to respond within 2 business days.